Let DMC connect to your computer:
(Only do this when requested to by a DMC representative)

TeamViewer PC

TeamViewer MAC

Windows Users:
If using Internet Explorer, it's OK to click "run this program from it's current location".

If using another browser, save the file to your desktop.
Once the file has been saved, double click to open it.

Mac Users:
Save this file to your desktop - if it doesn't automatically mount as a disk, double-click it to make it do so.
Open the disk, and double click on the Team Viewer icon.

Both Users:
Give the DMC representative your ID and password, if needed.
DMC will now be able to control your computer - you can see everything that is done,
and you can share the mouse and keyboard as well.
When DMC is done, they will close the connection - your computer will have been unchanged.
If you want to manually close the connection, simply terminate the program.
If for some reason the remote control program is still running on your computer, please close it for maximum security.